Mark:

MEDALLIA LENS

Status Date:

11-19-2020

Registration Number:

N/A

Goods and Services:

downloadable software featuring video recording and feedback for surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data to improve customer satisfaction, operational efficiency, employee productivity, business operations, and business productivity; downloadable software featuring video recording and feedback for tracking, gathering, monitoring, analyzing, and publishing feedback and reviews on social media sites; downloadable software featuring video recording and feedback for analyzing, responding to, and making process improvements based on social media data; downloadable computer software featuring video recording and feedback and using artificial intelligence and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize customer, employee, business and product experience and improve business actions or decisions; downloadable computer software featuring video recording and feedback and using artificial intelligence and machine learning to identify customer and employee needs and sentiment, to analyze customer and employee experiences, and to predict customer and employee behavior; downloadable software featuring video recording and feedback for gathering and aggregating data from multiple sources to resolve customer identities and provide a holistic view of a customer, business unit, or employee experience or journey; downloadable computer software featuring video recording and feedback for use in gathering and analyzing feedback from diverse customer or employee interaction channels; downloadable computer software featuring video recording and feedback for enabling solicitation of feedback from diverse channels; downloadable computer software featuring video recording and feedback for use in video analytics to determine and take action based on topics and sentiment from customer and employee feedback; downloadable computer software featuring video recording and feedback for use in the field of customer experience management and enterprise feedback management; downloadable computer software featuring video recording and feedback for application and database integration and management; downloadable computer software featuring video recording and feedback for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, transcribing, translating, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content; downloadable computer software featuring video recording and feedback for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, transcribing, translating, producing, posting, sharing, retrieving, receiving, and storing text, audio, visual and multimedia data, information and content; downloadable computer software featuring video recording and feedback and using artificial intelligence for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, transcribing, translating, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content; downloadable computer software featuring video recording and feedback for the provision of electronic digitizing and storage of document images, data and text; downloadable computer software featuring video recording and feedback for use in creation and storage of documents, reports and forms; downloadable computer software featuring video recording and feedback for use as an application programming interface (API); downloadable computer software platforms featuring video recording and feedback for business purposes; downloadable software featuring video recording and feedback for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions or decisions along a customer or employee life-cycle or journey software as a service (SAAS) featuring video recording and feedback software for use in surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data to improve customer, employee, business and product satisfaction, operational efficiency, employee productivity, business operations, and business productivity; software as a service (SAAS) featuring video recording and feedback software for use in surveying, tracking, gathering, monitoring, analyzing, and publishing feedback and reviews on social media sites; software as a service (SAAS) featuring video recording and feedback software for analyzing, responding to, and making process improvements based on social media data; software as a service (SAAS) featuring video recording and feedback software using artificial intelligence and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize customer, employee, business and product experience and improve business actions or decisions; software as a service (SAAS) featuring video recording and feedback software using artificial intelligence and machine learning to identify customer and employee needs and sentiment, to analyze customer and employee experiences, and to predict and analyze customer and employee behavior; software as a service (SAAS) featuring video recording and feedback software for gathering and aggregating data from multiple sources to resolve customer identities and provide a holistic view of a customer, business unit, or employee experience or journey; software as a service (SAAS) featuring video recording and feedback software for use in gathering and analyzing feedback from diverse customer or employee interaction channels; software as a service (SAAS) featuring video recording and feedback software for enabling solicitation of feedback from diverse channels; software as a service (SAAS) featuring video recording and feedback software for use in video analytics to determine and take action based on topics and sentiment from customer and employee feedback; software as a service (SAAS) featuring video recording and feedback software for use in the field of customer experience management and enterprise feedback management; providing temporary use of non-downloadable computer software featuring video recording and feedback for application and database integration and management; providing temporary use of non-downloadable computer software featuring video recording and feedback for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, transcribing, translating, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content; providing temporary use of non-downloadable computer software featuring video recording and feedback for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, transcribing, translating, producing, posting, sharing, retrieving, receiving, and storing text, audio, visual and multimedia data, information and content; providing temporary use of non-downloadable computer software featuring video recording and feedback and using artificial intelligence for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, transcribing, translating, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content; providing temporary use of non-downloadable computer software featuring video recording and feedback for the provision of electronic digitizing and storage of document images, data and text; providing temporary use of non-downloadable computer software featuring video recording and feedback for use in creation and storage of documents, reports and forms; providing temporary use of non-downloadable computer software featuring video recording and feedback for use as an application programming interface (API); providing temporary use of non-downloadable computer software platforms featuring video recording and feedback for business purposes; software as a service (SAAS) featuring video recording and feedback software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions or decisions along customer or employee lifecycle or journey

Class:

Scientific and technological services

Published for Opposition Date:

N/A

Mark Drawing Status:

Standart Character Mark

Business Name:

WILSON SONSINI GOODRICH & ROSATI