Mark:

PHARMA CONNEXIONS BUILD CONNEXIONS. DRIVE OUTCOMES.

Status Date:

10-05-2015

Registration Number:

N/A

Goods and Services:

Customer service management and customer relationship management services for others in the fields of pharmacy and healthcare, healthcare and pharmacy access and reimbursement programs, and healthcare and consumer packaged goods; business process outsourcing services for others in the fields of pharmacy and healthcare, healthcare and pharmacy access and reimbursement (A and R) programs, and healthcare and consumer packaged goods (CPG), namely, providing consumers with information about products and services of others in response to consumer interactions such as inquiries and complaints, and using such inquiries to increase product/service sales via inbound up-selling and cross-selling of products and services, increase repeat purchases and lifetime value, and improve and increase brand loyalty; order fulfillment services; administration of patient reimbursement programs with regard to medication and treatment; marketing analysis services to provide trends and to gain insight into consumer behavior; business and marketing services for others provided via an interactive voice response system, namely, processing telephone inquiries regarding products and services of others, responding to customer inquiries regarding products and services of others, and telephone order-taking services; administration of patient support and adherence programs featuring appointment scheduling services, physician referrals, and customer follow-ups for customer service and business purposes; marketing analysis and marketing services, namely, monitoring and administration of branded social media advertising for others Business process outsourcing services for others in the fields of pharmacy and healthcare, namely, pharmaceutical benefit management services, including verification of benefit eligibility and patient enrollment Telecommunications services provided via an interactive voice response system, namely, call routing, call forwarding, call screening, call recording, telephone voice messaging, electronic messaging services to deliver information to customers of others Technical support services, namely, troubleshooting of computer software problems; pharmacovigilance services for others, namely, scientific research and analysis pertaining to adverse events and product quality complaints regarding pharmaceutical products, assessment of risks presented by certain pharmaceutical products or combinations thereof, and product safety testing and consultation related thereto in the field of pharmaceuticals Business process outsourcing services for others in the fields of pharmacy and healthcare, namely, providing and administering disease management programs including remote assistance, advice, and support; patient support and adherence services, namely, providing doctor's appointment and prescription refill reminder services and following up with patients to determine whether they are adhering to medical advice and taking prescribed medications Business process outsourcing services for others in the fields of pharmacy and healthcare, namely, providing information, advice, and consulting in the field of drug safety and pharmacovigilance as it relates to drug safety; providing drug safety services and pharmacovigilance services related to drug safety, namely, collecting, analyzing, and processing data related to adverse events and product quality complaints, aggregate reporting of adverse events and product quality complaints, and product life cycle case handling related to adverse events and product quality complaints

Class:

Legal services

Published for Opposition Date:

01-06-2015

Mark Drawing Status:

Design plus Words, Letters, and/or Numbers

Business Name:

MERCK & CO., INC.